About us
Our story
While we were helping clients with their data driven marketing strategies and processes, we noticed something curious: Customers simply don’t put up with irrelevant interactions anymore. The days of blasting out the same marketing communications to your entire database are over.
We found that automating the execution aspect of marketing is relatively simple, but the decisions around targeting specific customers and presenting them individually tailored content, products, and offers is the actual challenging part. AI is key in unlocking the ability to comprehend large volumes of data and manage one-to-one interactions with customers.
Relationships are about real people, about making an effort in getting to know and understand the person we’re talking to. It’s time to make the marketing process more human again and, most of all, use technology and data as an enabler to get us there.
At DA, we call this ‘Dynamic Decisioning’.
Why DA
DA is made up of a team that consistently works with you every step of the way. Implementing a marketing technology is relatively simple, but making it work to meet your objectives is particularly challenging. That’s why a lot of organisations are left stranded with a martech stack that they have little clue how to operate or manage.
Not when you work with DA, with us you get a partner who works alongside you and puts your success first. We just can’t afford to let you implement a tool before creating a clear customer strategy, move forward when you don’t understand what you’re implementing, or sell you a tool you don’t actually need. We want to make it a success as much as you do. To start out right with a marketing solution that helps you move forward.
Vision & mission
Back in 2003, there was no real market for what we do today. Regan and Julian founded DA with a vision to drive customer-centric transformation by automating a frictionless synergy between data intelligence and dynamic decisioning. With this in mind we have invested heavily in areas that have helped answer the biggest pain points of our clients and the industry.
By establishing a trusted partner relationship with each of our clients, we continue on a mission to achieve shared goals through customer-centric decisioning and transforming their communications.
Our partners
Choosing a Marketing Technology Solution isn’t something to take lightly.
There are many shiny tools out there that can deliver, however which suits your current and future needs best.
We adopt a client driven approach to select the most suitable solution for their business and customer engagement objectives.
Digital Alchemy will work closely with client stakeholders to go through the discovery, recommendation and selection process.
Year
2003
founded
More than
250
employees
With over
23
nationalities
Across
7
offices
Meet the team
At the core of DA’s strengths, it is the people.
Our people’s unique attributes are further nurtured and guided by a highly experienced leadership team, ensuring that our clients receive the full benefit of a unique and innovative approach for their marketing.
Regan Yan
Managing Director
Since establishing Digital Alchemy in 2003 as Australia’s first dedicated Database Marketing Service Provider, Regan has expanded the business into Asia Pacific, building the company into what it is today.
His passion for data efficiency and data-driven marketing is as strong as ever, leading to his recognition as a respected thought-leader. He is also a subject-matter expert in Analytical Database Marketing and Customer Relationship Marketing, as well as an in-demand presenter and keynote speaker at national and international events. Prior to DA, Regan led two other pioneering companies, as CEO of Persona Asia – a permission-based online infomediary, and MD of Multinet System – a leader in data mining and database marketing. Apart from work, Regan’s secret to staying young is… extreme sports!
Julian Lee
Technical Director
Julian has built his experience and strong reputation over 20 years as a marketing database specialist. Our head boffin is happiest when developing breakthrough solutions in response to fresh new challenges: whether they involve data, database design, analytical support or any of the other myriad technical ‘curve balls’ we regularly throw at him.
After cutting his teeth on computing and maths studies at University of Technology Sydney, he extended his skills working for Multinet, Clemenger Proximity and Acxiom. Many consider Julian to be DA’s best kept secret – he’s certainly our quiet achiever!
In his leisure time Julian enjoys being outdoors, fishing or playing golf.
Join our growing team
We’re hiring!
Corporate social responsibility (CSR)
Making a difference is also our outlook on life.
That’s why we established DA Care along with our employees, to actively narrow the opportunity gap for the underprivileged. DA Care provides ongoing support for Baan Saan Rak, an orphanage in Thailand. Baan Saan Rak provides care and support for children at social risk, with many of them being orphans or coming from poor, single-parent or dysfunctional families.
“With DA Family working together on this, our goal is to give these kids a safe and happy childhood, a good education, and a real chance to excel as tomorrow’s adults.”
– Regan Yan